Return and Refund Policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled, you will get a full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept return of products. To start a return, you can contact us at customersupport@legeen.com. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Please contact our Customer service at customersupport@legeen.com to get the return address.

Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at customersupport@legeen.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

My order is lost in transit! Please contact customer service at customersupport@legeen.com. We define an order as being lost if the item's tracking status states it is still "in transit" for more than 120 days for international orders.  We cannot offer refunds or replacements if a package is marked "Delivered" by the respective carriers, but the Customer did not receive the package.  In this case, Customers must contact the carriers to resolve the issue.

We also cannot offer refunds or replacements if a package is lost due to incomplete and/or incorrect addresses.  Customers are responsible for ensuring that their information is correct when placing their orders.  If the package was returned to us due to an incomplete address, we will ask for an additional shipping fee before we ship the package out again.  At last, it will be the customer's responsibility to notify LEGEEN Store if there is an address change, LEGEEN Store will not be responsible for items shipped to the original address that was provided when the customer placed the order.

Risk of Loss - All items purchased from the LEGEEN Store are made according to a shipment contract. This means that the risk of loss and title for such item passes to you upon our delivery to the carrier.

Do some orders come in multiple packages?  If your order contains pre-order and in-stock items, you will be sent multiple shipments. Pre-orders will ship once they come into stock.

Some of our items are made to order and thus take a bit longer to ship. We will ship what’s readily available ahead of other items to ensure you get your merch as soon as possible.

Items will ship together if they’re in stock and being fulfilled from the same location. Items may ship separately if they are being fulfilled from separate locations.

International shipments may be delayed by up to 120 days - We do everything we can to ensure you receive your order as quickly as possible. Unfortunately, there are sometimes delays on international orders.  In our experience, it may take as many as four months to arrive depending on the chosen shipping method and ship-to country.